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Find the contact information for each medical scheme.

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  • Provider queries
  • Call Centre
  • Authorisation
  • Chronic medication
  • Claims
  • Emergency
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Provider queries

[email protected]


Call Centre

0861 000 300


Authorisation for hospitalisation, MRI & CT scans

0861 000 300

[email protected]


Optimum, Classic, Classic Network, Hospicare and Hospicare Network options

0861 000 300

[email protected]

Custom and Essential option

0860 101 159

[email protected]


Claims submission

0861 000 300

[email protected]


Emergency service
Europe Assistance

0861 009 353

Our addresses

Postal address

PO Box 2338 Durban 4000