Contact us

Get in touch

Find the contact information for each medical scheme.

Select a scheme

Select a service

Provider queries

[email protected]

Customer Care

Monday-Friday: 07h30 to 19H00
Saturday: 08h00 to 13h00

Emergency pre-authorisation

Monday-Friday: 19h00 to 07h30
Saturday: 13h00 to 07h30
Sunday an Public holidays: 07h30 to 07h30

Chronic medication and queries

[email protected]

Specialist authorisation

Accident and emergency cover pre-authorisation

Emergency service
Netcare 911

Claims submissions only

[email protected]

Our addresses

201 uMhlanga Ridge Boulevard, Cornubia

Postal address

PO Box 2338 Durban 4000